Service internet

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  • How long is the visit?

    The duration of the visit is approximately one hour.

  • Is there a charge for the visit?

    Yes, the visit costs € 5, but is deductible from any € 50 purchase in our shop next door.

  • When can we visit the atelier?

    Visits to the atelier are by reservation only from Monday to Thursday, at 10:30 am and 2 pm. During school holidays (all zones combined), visits take place from Monday to Friday, at 10:30 am and 2:...

  • Can we visit the SAINT JAMES Atelier (manufacturing facility)?

    You can visit our SAINT JAMES Atelier (manufacturing facility) in Normandy and, thus, discover the secrets of making a real sailor sweater, from knitting to the finished product. Come and meet arti...

  • Where is my order shipped from?

    Orders placed for delivery in the US are shipped out of our NYC location. All other orders are shipped out of our manufacturing facility in Saint-James, Normandy, France.

  • Do you ship outside of the US?

    Do you ship outside of the US? Yes we do. For delivery in France, please visit to place your order. For delivery in the UK, please visit to place ...

  • What is the Atelier line?

    SAINT JAMES l'Atelier is the story of Saint-James, the true one since 1889: 100% wool sweaters are knitted there, quite simply unique, thanks to the longevity of the knit. Families pass Saint-James...

  • How long do products stay on the wishlist?

    The products remain registered on your wishlist for 28 days.

  • What is a wishlist?

    A wishlist is a list of your favorite items, which you may want to save for later reference. That way, you can view or purchase them on your next visit.

  • What if the product I want to buy is not in stock?

    You have the option of setting up an alert on the website. You will then receive an email to let you know as soon as your item becomes available again. Indeed, if the product is a victim of its suc...