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  • When should I receive my order confirmation email?

    The order confirmation email is sent to you as soon as your payment has been confirmed. If you do not receive anything after your order, remember to check your spam folder.

  • My order is a gift. What are the gift options?

    You can add a gift note and/or gift packaging to your order. The message is printed on a note card and placed in an envelope. The gift packaging consists of a branded box and tissue paper.

  • Do I pay tax?

    Sales tax will be added to orders shipped to New York State, as per current rates and State policies. Shipments to any other state will not include tax.

  • How do I cancel my order?

    If for any reason you must cancel an order, please contact our customer service by phone (646) 422 1190 or email at hello@saint-james.com. Please note that we can not cancel an order after it has b...

  • How do I track my order?

    A confirmation email including your order’s tracking number will be sent once your order has been shipped. You may check the status of your order by visiting the UPS website or directly from your a...

  • How will I know that my transaction has been accepted?

    We will immediately email you an order confirmation – please make sure to add Saint-James.com to your “safesender” list in order to prevent our communications from being blocked by spam filters.

  • Will my credit card be charged immediately?

    No, your credit card will not be charged until your order is shipped. When you enter your credit card information and click "order now" on the final review page, we will give you an order confirmat...

  • Credit Card Security

    Saint James uses the services of a third party to process credit card transactions. Saint James’ employees do not have access to your credit card information and no information is stored on Saint J...

  • What are the online payment methods?

    We accept the following: American Express, Visa, Mastercard, Discover, PayPal, and ShopPay. Payments are secured by an SSL certificate.

  • Will I get a receipt with my order?

    Yes, you will receive an email receipt when you place the order and a printed packing slip will be included in your package when your order ships. It can be used to return merchandise. If you have ...